BJWSA conducts phone, online survey
BJWSA has enlisted the services of Research, Inc. to conduct a customer satisfaction survey, via both phone and e-mail. The caller will ask you questions about your service, but at NO TIME will they ask you for ANY financial information. If you have any questions, please call Pam Flasch, communications manager, at 843-987-9213.
BJWSA warns of scam
Okatie, SC (May 12, 2015, 6:00 PM.)- Beaufort-Jasper Water and Sewer Authority (BJWSA) is alerting its customers to what is an apparent scam involving phone calls from someone posing as a representative of a local water company. BJWSA has been informed of three different cases today that targeted its commercial customers where the person stated they were calling from either “BJWSA,” “your local water department,” or “city utility.” In these three cases the person stated the customer’s water would be turned off unless a payment is made.
BJWSA makes courtesy calls through our automated system. If you have concerns about the legitimacy of a call, please contact us at 843-987-9200.
BJWSA Signs Agreement with HomeServe USA
We are pleased to announce that we have signed an agreement with HomeServe USA to offer an optional protection plan for a customer’s home exterior water and sewer service lines.
This partnership enables us to provide customers with a trusted option for quality, low-cost service line coverage.
Customer information is not provided to HomeServe nor will customer rates be impacted by the agreement.
The Association of Metropolitan Water Agencies (AMWA) honored Beaufort-Jasper Water and Sewer Authority (BJWSA) with its “Sustainability Award” on October 20 at its 2014 Executive Management Conference in Newport Beach, CA.
Improved Look to BJWSA Bills
In an effort to provide you with more information regarding your service with BJWSA, we have improved the look of your bill. We will begin to send out the new bill format with the January 2015 bills. If you have any questions about this new format, or the information contained on your bill, please contact Customer Service at 843-987-9200.
BJWSA launches new video – Fit 2 Flush
Do you know what you can and can’t flush down the toilet? Only flush the “Three Ps”. You might be surprised at the damage other items can cause your plumbing and the sewer system.
To find out more – and learn what the “Three Ps” are – check out our latest video.
Update Your Contact Information
If you have not updated your primary contact information recently, please contact our office. Soon we will have the capability to send notifications electronically via text, email and/or voicemail. It is imperative that we have updated customer contact information to ensure important messages regarding your service, account or the BJWSA system reach you. BJWSA thanks you in advance for assisting us in our efforts to enhance communication with our customers.
Contact BJWSA at 843-987-9200.
BJWSA’s CAFR now available
Our 2014 Comprehensive Annual Financial Report (CAFR) is now available online. The CAFR is a report on our financial data, and it gives an overview of Authority activities over the fiscal year.
BJWSA Supports the Value of Water Coalition
BJWSA is proud to support the newly formed “Value of Water Coalition”. The Coalition is comprised of both public and private groups.Their aim is to educate the public on the importance of clean, safe, and reliable water to and from every home and community, and to help ensure quality water service for future generations. In support of this national campaign BJWSA has produced a local video for our Lowcountry community. Check it out here.
To learn more about the Coalition and our important water infrastructure, check them out at www.thevalueofwater.org.
Need a Speaker for Your Group or Event?
BJWSA maintains a Speaker’s Bureau to address community groups about water resources issues. Based on your needs, we will coordinate to find the appropriate staff person for your organization. To schedule a speaker, contact Lou Brown with your group’s description and its needs.