Telephone maintenance may affect online, IVR payments Tuesday evening
November 21, 2017; 6:25 PM — CenturyLink will perform maintenance to our Internet circuits Tuesday, November 22, beginning at 10 PM EST, and lasting approximately two hours. Some features of our IVR and website may be affected, and we may not be able to take payments during this time. We apologize for any inconvenience to our customers.
BJWSA tests hydrants daily
Throughout our service area, BJWSA tests hydrants daily. Customers in a particular area may experience water discoloration, which should clear up if they allow the water to run for 15 minutes. If the water does not clear up with in this time, please call for consultation.
We also conduct water quality flushing procedures. Customers may experience water discoloration and or elevated chlorine tastes and odors in their area due to this procedure as well. The water will clear up if customers allow their water to run for 15 minutes. If the water does not clear up with in this time, please call for consultation. The chlorine odor will dissipate over time.
In both cases, the discoloration is not harmful to humans or pets, and is a result of rapid velocity variations in the water mains from the testing procedures. The discoloration is most likely phosphate which is added to the water as a corrosion inhibitor.
Our annual Water Quality Report is available
Click here for our annual Consumer Confidence Report (Water Quality Report) for water delivered in 2016.
For easy payment 24/7 call 888 826-7658.
Customers can also pay online at www.bjwsa.org.
The phone number 888-826-7658 will not allow payments if the current due date has passed, but online the amount could be modified.
Scheduled shutdowns are listed on our Known Water Outages page
Due to multiple shutdowns in our service areas, we have listed scheduled shutdowns on the following page: Known Water Outages. Visit this page for our current shutdowns and view the maps for detailed locations.
BJWSA is committed to your health and safety
BJWSA protects, restores Great Swamp
Bluffton Today featured the Great Swamp, which is an environmental project developed by BJWSA to restore and protect more than 1,000 acres of swamp land in the Hardeeville area near U.S. 278. Read the full article.
Ed Saxon spotlighted in the Island News
To check out the article on our General Manager, Ed Saxon, click the link below:
New Chip Credit Cards?
Banks are replacing current credit cards with the new technology chip cards. If you have received one recently, and if your payment with BJWSA is on automatic draft with your credit card, please call 843-987-9200 to update your information. If the original card is discontinued by your card issuer, it is imperative we receive the new card information to avoid a possible failure of auto-draft.
BJWSA Signs Agreement with HomeServe USA
We are pleased to announce that we have signed an agreement with HomeServe USA to offer an optional protection plan for a customer’s home exterior water and sewer service lines.
This partnership enables us to provide customers with a trusted option for quality, low-cost service line coverage.
Customer information is not provided to HomeServe nor will customer rates be impacted by the agreement.