Waterline inspection to limit traffic on HWY 170 January 23
Beaufort-Jasper Water & Sewer Authority (BJWSA) will conduct a waterline inspection Tuesday, January 23 from 9 am to 12 noon under the Lemon Island Bridge on Highway 170 in Okatie. During this time, northbound travel will be limited to one lane. As always, motorists are asked to observe extra caution when driving through a work zone.
BJWSA a major partner in Savannah River Clean Water Fund
BJWSA’s Ed Saxon will speak at American Water Works Association (AWWA) winter board meeting, January 20, in Savannah. Five utilities in South Carolina and Georgia, Savannah River Clean Water Fund (SRCWF), are combining efforts to protect the Savannah River. AWWA has covered this collaboration in detail in the January 3 issue of AWWA Connections. The article refers to this utility partnership as “one of the largest bi-state utility collaboration projects of its kind.”
BE PREPARED FOR EXTREME COLD IN THE LOWCOUNTRY!
January 5, 2018: When temperatures near freezing, leave a pencil-lead-thin stream of water flowing from faucets coming from pipes in unheated areas or against exterior walls to help prevent pipes from freezing. For pipes under sinks, keep the cabinet doors open to allow more home heat to reach the pipes.
You can also:
• Shut the water off for your entire house at the master shut-off valve.
• Seal off access doors, air vents and cracks t…o protect exposed pipes.
• Disconnect and drain outdoor hoses
• Insulate pipes or faucets in unheated areas.
If a pipe breaks and you are unable to isolate any leaks during repairs, BJWSA can turn off water at the meter, but charges will apply for the visit. BJWSA cannot make repairs beyond the meter box. After the leak is repaired, call to report the leak and inquire about a possible billing adjustment.
New billing system is not yet archived
Customers who previously received their bills electronically using our old website will not be able to view past bills. Those bills were not archived with our print vendor and are therefore unavailable at this time. We are working to see if retrieval is possible. Once you are registered for eBills on the new site, you will have access to your bills going forward. We apologize for the inconvenience.
New payment site requires RE-REGISTRATION
Our new payment site is with a brand new company. Therefore, re-registration is required. We sincerely apologize for the inconvenience.
BJWSA rolls out secure, convenient, user-friendly online payment system this week
New software enhances customer experience
November 29, 2017: Beaufort-Jasper Water & Sewer Authority (BJWSA) is implementing a more convenient and user-friendly online payment system for customers, enabling them to pay their bills faster, easier and more conveniently and securely.
The new features include: an improved user experience; a “pay now” feature that allows for quick payment registration; and registered account enhancements including view and pay multiple accounts at once, view payment history and consumption information and view past billing statements. The following enhancements are anticipated to arrive by November 30, including the ability to securely save your payment information; the option of signing up for paperless billing with email reminders; and the opportunity to schedule automatic payments from a checking account or credit card.
Additionally, BJWSA has implemented a new automated phone payment system with features such as quick account balance review and payment with a credit card, debit card, or eCheck and an easy-to-use call flow.
BJWSA tests hydrants daily
Throughout our service area, BJWSA tests hydrants daily. Customers in a particular area may experience water discoloration, which should clear up if they allow the water to run for 15 minutes. If the water does not clear up with in this time, please call for consultation.
We also conduct water quality flushing procedures. Customers may experience water discoloration and or elevated chlorine tastes and odors in their area due to this procedure as well. The water will clear up if customers allow their water to run for 15 minutes. If the water does not clear up with in this time, please call for consultation. The chlorine odor will dissipate over time.
In both cases, the discoloration is not harmful to humans or pets, and is a result of rapid velocity variations in the water mains from the testing procedures. The discoloration is most likely phosphate which is added to the water as a corrosion inhibitor.
Our annual Water Quality Report is available
Click here for our annual Consumer Confidence Report (Water Quality Report) for water delivered in 2016.
For easy payment 24/7 call 888 826-7658.
Customers can also pay online at www.bjwsa.org.
The phone number 888-826-7658 will not allow payments if the current due date has passed, but online the amount could be modified.
Scheduled shutdowns are listed on our Known Water Outages page
Due to multiple shutdowns in our service areas, we have listed scheduled shutdowns on the following page: Known Water Outages. Visit this page for our current shutdowns and view the maps for detailed locations.