Water Shut-down March 31 on Duke Street at Church Street
Water to portion of Duke Street at Church Street will be shut down tomorrow for a water tie-in. See a map of the affected area here. UPDATE: as of 1 pm, the shutdown is expanded on Washington St from Charles St to Harrington, including parts of Newcastle St and Church St; on Harrington St from Duke to Washington.
Beware: Possible phone scam
BJWSA is alerting its customers to what is an apparent scam involving phone calls from individuals, posing as representatives of BJWSA. A call has been received by the customer telling them they owe a specific amount of money, and their service will be disconnected if not paid ASAP. They are told to get a prepaid card from Walmart (or other options offered), and call a 1-888 number with the payment.
BJWSA will never tell a customer they MUST pay with a prepaid card. There are many options of payment, and courtesy calls are now made through our automated system. If you have concerns about the legitimacy of a call, asking for a payment immediately, hang up and call our office at 843-987-9200. You may want to report such an incident to law enforcement, as well.
BJWSA Signs Agreement with HomeServe USA
We are pleased to announce that we have signed an agreement with HomeServe USA to offer an optional protection plan for a customer’s home exterior water and sewer service lines.
This partnership enables us to provide customers with a trusted option for quality, low-cost service line coverage.
Customer information is not provided to HomeServe nor will customer rates be impacted by the agreement.
The Association of Metropolitan Water Agencies (AMWA) honored Beaufort-Jasper Water and Sewer Authority (BJWSA) with its “Sustainability Award” on October 20 at its 2014 Executive Management Conference in Newport Beach, CA.
Improved Look to BJWSA Bills
In an effort to provide you with more information regarding your service with BJWSA, we have improved the look of your bill. We will begin to send out the new bill format with the January 2015 bills. If you have any questions about this new format, or the information contained on your bill, please contact Customer Service at 843-987-9200.
BJWSA launches new video – Fit 2 Flush
Do you know what you can and can’t flush down the toilet? Only flush the “Three Ps”. You might be surprised at the damage other items can cause your plumbing and the sewer system.
To find out more – and learn what the “Three Ps” are – check out our latest video.
Update Your Contact Information
If you have not updated your primary contact information recently, please contact our office. Soon we will have the capability to send notifications electronically via text, email and/or voicemail. It is imperative that we have updated customer contact information to ensure important messages regarding your service, account or the BJWSA system reach you. BJWSA thanks you in advance for assisting us in our efforts to enhance communication with our customers.
Contact BJWSA at 843-987-9200.
BJWSA’s CAFR now available
Our 2014 Comprehensive Annual Financial Report (CAFR) is now available online. The CAFR is a report on our financial data, and it gives an overview of Authority activities over the fiscal year.
BJWSA Supports the Value of Water Coalition
BJWSA is proud to support the newly formed “Value of Water Coalition”. The Coalition is comprised of both public and private groups.Their aim is to educate the public on the importance of clean, safe, and reliable water to and from every home and community, and to help ensure quality water service for future generations. In support of this national campaign BJWSA has produced a local video for our Lowcountry community. Check it out here.
To learn more about the Coalition and our important water infrastructure, check them out at www.thevalueofwater.org.
Need a Speaker for Your Group or Event?
BJWSA maintains a Speaker’s Bureau to address community groups about water resources issues. Based on your needs, we will coordinate to find the appropriate staff person for your organization. To schedule a speaker, contact Lou Brown with your group’s description and its needs.