Lady’s Island Middle School visits Port Royal facility
Last week Lady’s Island Middle School visited BJWSA for tours of the Chelsea water treatment plant and Port Royal Reclamation facility. They also viewed some videos before the tours showing the treatment processes at these plants.These videos can be found at www.youtube.com/bjwsa.
BJWSA visits Pritchardville Elementary
Treatment Operations Director Tricia Kilgore, P.E. visited fifth grade STEM students at Pritchardville Elementary last week. She shared a slide show, showed some examples of untreated water vs. treated water and answered questions from the students.
BJWSA a major partner in Savannah River Clean Water Fund
BJWSA’s Ed Saxon will speak at American Water Works Association (AWWA) winter board meeting, January 20, in Savannah. Five utilities in South Carolina and Georgia, Savannah River Clean Water Fund (SRCWF), are combining efforts to protect the Savannah River. AWWA has covered this collaboration in detail in the January 3 issue of AWWA Connections. The article refers to this utility partnership as “one of the largest bi-state utility collaboration projects of its kind.”
BE PREPARED FOR EXTREME COLD IN THE LOWCOUNTRY!
January 5, 2018: When temperatures near freezing, leave a pencil-lead-thin stream of water flowing from faucets coming from pipes in unheated areas or against exterior walls to help prevent pipes from freezing. For pipes under sinks, keep the cabinet doors open to allow more home heat to reach the pipes.
You can also:
• Shut the water off for your entire house at the master shut-off valve.
• Seal off access doors, air vents and cracks t…o protect exposed pipes.
• Disconnect and drain outdoor hoses
• Insulate pipes or faucets in unheated areas.
If a pipe breaks and you are unable to isolate any leaks during repairs, BJWSA can turn off water at the meter, but charges will apply for the visit. BJWSA cannot make repairs beyond the meter box. After the leak is repaired, call to report the leak and inquire about a possible billing adjustment.
New billing system is not yet archived
Customers who previously received their bills electronically using our old website will not be able to view past bills. Those bills were not archived with our print vendor and are therefore unavailable at this time. We are working to see if retrieval is possible. Once you are registered for eBills on the new site, you will have access to your bills going forward. We apologize for the inconvenience.
New payment site requires RE-REGISTRATION
Our new payment site is with a brand new company. Therefore, re-registration is required. We sincerely apologize for the inconvenience.
BJWSA rolls out secure, convenient, user-friendly online payment system this week
New software enhances customer experience
November 29, 2017: Beaufort-Jasper Water & Sewer Authority (BJWSA) is implementing a more convenient and user-friendly online payment system for customers, enabling them to pay their bills faster, easier and more conveniently and securely.
The new features include: an improved user experience; a “pay now” feature that allows for quick payment registration; and registered account enhancements including view and pay multiple accounts at once, view payment history and consumption information and view past billing statements. The following enhancements are anticipated to arrive by November 30, including the ability to securely save your payment information; the option of signing up for paperless billing with email reminders; and the opportunity to schedule automatic payments from a checking account or credit card.
Additionally, BJWSA has implemented a new automated phone payment system with features such as quick account balance review and payment with a credit card, debit card, or eCheck and an easy-to-use call flow.
BJWSA tests hydrants daily
Throughout our service area, BJWSA tests hydrants daily. Customers in a particular area may experience water discoloration, which should clear up if they allow the water to run for 15 minutes. If the water does not clear up with in this time, please call for consultation.
We also conduct water quality flushing procedures. Customers may experience water discoloration and or elevated chlorine tastes and odors in their area due to this procedure as well. The water will clear up if customers allow their water to run for 15 minutes. If the water does not clear up with in this time, please call for consultation. The chlorine odor will dissipate over time.
In both cases, the discoloration is not harmful to humans or pets, and is a result of rapid velocity variations in the water mains from the testing procedures. The discoloration is most likely phosphate which is added to the water as a corrosion inhibitor.
Our annual Water Quality Report is available
Click here for our annual Consumer Confidence Report (Water Quality Report) for water delivered in 2016.
For easy payment 24/7 call 888 826-7658.
Customers can also pay online at www.bjwsa.org.
The phone number 888-826-7658 will not allow payments if the current due date has passed, but online the amount could be modified.