News Flash


Posted on: September 8, 2023

Service interruptions due to non-payment resume in October

Image showing overdue bill and checkbook

Customers with past-due accounts are currently receiving Red Reminder Notices. Courtesy calls and emails will go out this month and then again a few days prior to disconnection with the “last day to pay” and amount to avoid the interruption.

A delinquent fee of $50 will be added on the morning of disconnection. If the technician reaches the location, there is an additional $30 trip fee. Full balance and fees must be paid in order to restore service.

Customers should email if they are unsure if they are set up on autopay or if they feel they received a notice in error. 

Payment arrangements can be made with a representative over the telephone only. Scheduling a payment on our payment portal does not protect service from interruption.  No arrangements can be made on day of disconnection.

If a customer is experiencing a hardship, they should call 843-987-9200 and speak with a Customer Service Representative to see if assistance is available.

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