BJWSA signed an agreement with HomeServe USA in 2015 to offer optional protection plans for customers' home exterior water and sewer service lines.
Customer information was never provided to HomeServe nor are customer rates impacted by the agreement. The Authority only provided zip codes within the service area to HomeServe. This is in line with BJWSA's mission, which is to inspire trust and enhance public health.
In exchange for a set-up fee and a 12% commission on any service plans sold, the Authority gave HomeServe USA the right to use the BJWSA logo on mailed advertisements. The set-up fee and monthly commission payments are placed in a hardship fund to assist needy customers with extenuating circumstances who could be in danger of disconnection of their water and/or sewer services. The United Way of Beaufort County administers the fund. Learn more on our "Helping People in Need" page.
For questions about HomeServe or the Hardship Fund, please contact BJWSA at 843-987-9200.