BJWSA’s Strategic Focus Plan, Crystal Clear, centers around five target themes that address the Authority’s opportunities to achieve best practices through 2022 and become a leading Utility of the Future. Using the results from meticulous SWOT (Strengths, Weaknesses, Opportunities, Threats) analyses from all departments, the SP Core Group (senior leadership and management staff) and the Board, the 5 strategic themes were established and major goals identified for each theme. Each goal has an established timeline for completion and a listing of the types of resources needed to ensure success.

The Five Themes are:

  • Customer Satisfaction & Engagement
  • Asset Management
  • Workforce Investment
  • Preparation for Change
  • Organizational Excellence

See the complete prospectus: Crystal Clear 2022.